Terms & Conditions
These terms and conditions apply to bookings, payments, cancellations and participation in courses delivered by Nova Stellar Training.
Booking and Cancellation
Making, changing or cancelling your booking.
All bookings and cancellations are made by emailing novastellartraining@gmail.com or calling 07580 818236 .
Payment
Securing your course place and training date.
All payments are due upon booking to secure your seat and date, paid to the account details provided on your invoice, unless agreed otherwise. We reserve the right to retain certificates where an invoice remains unpaid or partially paid.
Fees
What is included in your course fee.
Candidate fees for courses delivered by Nova Stellar Training include all administration, certification and resources mentioned on the booking form.
Cancellation
Our cancellation and rescheduling policy.
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More than 7 days' notice
full refund.
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Within 48 hours – 7 days
50% rescheduling fee.
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Less than 48 hours
no refund.
A course can be rescheduled for free with a minimum of 7 days' notice.
No Show
Attendance and missed training sessions.
Failure to attend on the day means the cancellation policy applies and no refund will be made. Nova Stellar Training may use discretion where appropriate.
Certificates
Certification and replacement certificate requests.
The initial certificate for certified courses is included in the course fee. Requests for a copy of a certificate must be made by emailing novastellartraining@gmail.com — a certificate and admin fee will apply.
Medical or Special Requirements
There are practical elements to our courses, so please let us know of any relevant medical information on the day of training so we can make reasonable adjustments. For allergies or other special requirements, please tell us before the training day. If there are elements of the course you cannot perform, speak to us — certain assessments must still be completed, and failure to do so will result in no certification.
If you have any questions about these Terms & Conditions, please contact Nova Stellar Training at novastellartraining@gmail.com or 07580 818236 .